Common Questions about Vacation Rental Homes

Q: What is your cancellation policy?
A: Please click here to read the terms and conditions of renting with Cascade Vacation Rentals. 

Q: What is provided? Do I need to bring linens? 
A: No, all homes are furnished with bed, bath, and kitchen linens. Kitchen amenities such as pots, pans, knives, etc. are also provided at properties with kitchens. Basic household products such as trash bags, paper towels, and toilet paper, plus dish, laundry (if applies) and bar soap will be provided. Due to health code, we cannot provide any food or seasoning items, even salt and pepper. Please bring these for your stay if you need them. Most other amenities are listed with the property description. 

Q: Do I need to clean the home afterward? 
A: No, the reservation price includes a cleaning fee in which we will have someone clean and prepare for the next guest. However, we do ask you leave the home ready for the cleaner, such as cleaning up after your pet, removing garbage, loading and running dishwasher, etc. 

Q: Do you allow pets in your vacation rentals? 
A: Some of our rental homes are pet-friendly (depending upon the wishes of the homeowner). Pet-friendly homes are clearly identified on the website, or you can choose it as a criterion in your search. There is a $75 fee per stay. The maximum number of pets allowed is 2. 

Q: How do I choose the right cabin for my stay on the North Shore? 
A: We have many properties to choose from, each with their own unique charm and amenities. All of our properties are listed on our website with pictures, descriptions, amenities, and other information. We encourage you to take a look to see what may be of interest, either searching by dates or by locations under our Vacation Rentals tab in the top toolbar. You may also narrow down your search based on what you are looking for. Our staff is happy to assist you in finding the best option for your stay. We especially encourage guests with mobility issues, asthma or allergies, or other special circumstances to give us a call for assistance in finding the right spot for your time on the North Shore. 

Q: What time is check-in/check-out?
A: Check-in is at 4 PM, check-out is 10 AM. 

Q: Do I need travel insurance? 
A: Because vacations can be disrupted for a variety of reasons, including (but not limited to) emergencies, death, airline delays and disruptions, illness, and bad weather, we recommend you consider purchasing travel insurance. We offer insurance through CSA Travel Protection at 6.95% of your total reservation. It is an optional add-on and can be added to your reservation at the time of booking. 


Q: Where is your office located? 
A: Our office is located in Lutsen at 5335 West Highway 61. 

Q: Will I have cell phone service up there? 
A: If your carrier is Verizon, you will have cell phone service along most of Highway 61 up to Grand Marais and a little bit inland. Service for other carries is spotty at best. 

Q: Do you own all of these homes? 
A: No, Cascade Vacation Rentals simply manages the rentals and maintenance of these homes. The homeowners usually live elsewhere and rent out these second homes. The rental homes are usually well-loved family retreats. Many have been in the family for generations and have unique architecture and history. The rental binder in the home will often provide these details. 

Q: Can I buy a gift certificate for a friend or family member? I want to mark a special occasion. 
A: Yes! We offer customizable gift certificates that can be for a dollar value or a specific stay. A gift certificate is a great idea for birthdays, weddings/honeymoons, baby showers/babymoons, retirements, graduations, holidays, and more. Whether they are a long-time guest or new to vacation rentals, there is no better gift than time away on the North Shore. Please contact our office for more information or to purchase a gift certificate.